RING
AOL Rep: "Hi this is John at AOL. How may I help you today?"
Vincent: "I wanted to cancel my account."
AOL Rep: "Sorry to hear that. I'm going to pull your account up here real quick. Can I have your name please?"
Vincent: "Vincent Ferrari"
AOL Rep: "Hey Vincent."
Pause
AOL Rep: "For your privacy and security can I have the last 4 digits of your payment method?"
Vincent: edited out
AOL Rep: "Alright, thank you very much."
Pause
AOL Rep: "OK. You've had this account for a long time."
Vincent: "Yep"
AOL Rep: "You've used this quite a bit. What was the cause for turning this off today?"
Vincent: "I just don't use it any more."
AOL Rep: "Do you have a high speed connection like dsl or cable?"
Vincent: "Yep"
AOL Rep: "OK"
Pause
AOL Rep: "How long have you had that? The high-speed."
Vincent: "Years"
AOL Rep: "Well actually I'm showing allot of usage on this account."
Vincent: "Yeah a long time ago, not recently."
AOL Rep: "No. The popsferrari account was on 71 hours sine the 24 of last month."
Vincent: "No he wasn't. He doesn't even have the AOL software installed on his computer. You are looking at AIM usage probably."
AOL Rep: "No the aim usage doesn't come up on this."
Vincent: "He doesn't have the AOL software installed on his computer."
AOL Rep: "This is your father then?"
Vincent: "Yep"
AOL Rep: "OK"
pause
AOL Rep: "I'm looking at this account..."
Vincent: "either way, whatever your seeing..."
AOL Rep: "Well whats the cause for turning this off today."
Vincent: "I don't use it and he doesn't use it. so were canceling it. I'm telling you he doesn't use it, and the software is not even on his computer."
AOL Rep: "Well, OK. Is there a problem with the software itself?"
Vincent: "No. it just I don't use it. I don't need it. I don't want it. I don't need it any more."
AOL Rep: "So when you use it, the computer, is it for business or for school"
Vincent: "Dude, what difference does it make? I don't want the AOL account any more can you please cancel it."
AOL Rep: "Well... On June second this account was signed on, its been on for 72 hours... On June second."
Vincent: "I don't know how to make it any clearer."
AOL Rep: "Last year was five hundred fou.. Last month was 545 hours of usage."
Vincent: "I don't know how to say this any clearer, so I am just going to say this one last time. Cancel the account please."
AOL Rep: "Well explain to me whats wha why."
Vincent: "I am not explaining anything to you. Cancel the account."
AOL Rep: "Wha Whats the matter man? We're just.. I'm just trying to help."
Vincent: "You're not helping me. You're helping me..."
AOL Rep: "I am trying to, OK."
Vincent: "Helping me.. Listen, I called to cancel the account. Helping me would be would be canceling the account. Please help me and cancel my account."
AOL Rep: "No it wouldn't actually."
Vincent: "Cancel my account!"
AOL Rep: "Turning off your account would be the. worst.."
Vincent: "Cancel the account! Cancel the account!"
AOL Rep: "Is your dad there?"
Vincent: "I'm the primary payer.. I'm the primary person on the account, not my dad. Cancel the account!"
AOL Rep: "OK, cause I'm just trying to figure out..."
Vincent: "Cancel the account! I don't know how to make this any clearer for you. Cancel the account. The card is mine, in my name. The account is mine, and in my name. When I say cancel the account. I don't mean help me figure out how to keep it. Cancel the account."
AOL Rep: "Ugh.. I'm sorry I don't know what anyone done to you. This is..."
Vincent: "You're annoying the shit out of me. That's what your doing to me. Cancel the account please."
AOL Rep: "Now that goes both ways my friend."
Vincent: "Good. Can you please cancel the account."
AOL Rep: "Alright, some day, when you calm down, you're going to realize all I was trying to do was help you. And it was actually in your best interest to listen to me."
Vincent: "Wonderful. OK yeah. Great."
AOL Rep: mumbles something
AOL Rep: "As I process your cancellation request. I'd like to tell you about some free benefits that we provide to valued members like yourself. We will continue to provide you some feature of AOL service even after...."
Vincent: "No, I know the drill, I don't even want it. Don't even bother."
AOL Rep: "If you want me to cancel this account, you are going to let me speak. And give this paragraph, K. Cause if not we can spar you all day. I really don't care to be honest with you. But you are going to listen to me if you want this turned off. So, can I speak now?"
Vincent: "Go right ahead."
AOL Rep: "Thank you, preciate that. As I process your cancellation request. I'd like to tell you about some free benefits that we provide to valued members like yourself. We will continue to provide you some feature of AOL service even after the membership has been canceled. At AOL.com you can keep your existing email, buddy list, address list, and more at no cost for as long as you like. There is no catch. This is AOL's way of continuing our relationship with you. We know.. We know you are going to want to keep your same email. Just go to AOL.com and enter your screen name and password. An email cancellation notice will be delivered into your free AOL.com email address within 24 hours. To complete this cancellation request please enter the" *mumbles rest of sentence*
Vincent: enters two touch tones

the end.